Frequently Asked Questions

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.

An eSIM serves as a virtual SIM card that permits the activation of a cellular plan from your service provider without requiring a physical nano-SIM card.

The process to activate your eSIM involves three straightforward steps: 1) Select your destination 2) Choose a data plan 3) Scan the QR code using your phone.

When comparing the two, a physical SIM is a compact chip that is inserted into your device, while an eSIM functions as a digital SIM enabling you to initiate a cellular plan without the need for a physical nano-SIM card.

Refer to our dedicated page listing supported devices to verify if your phone supports eSIM technology.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).